Social EQ Competencies & Managing Conflict In a Reflection, Write the story of Jeanne's life. Part 2. Managing Conflict 4. Based on the work environment and background of City Vision students, the Conflict Management competency can often be among the most challenging of the social competencies. To what extent has this been true for Jeanne? Assuming this has been a challenge for Jeanne, why is it such a challenge? If emotional regulation and impulse control competencies were a key growth area for Jeanne, how would that affect Jeanne's ability to handle conflict at work? 5. Based on Jeanne's ideas and the video this week, "Why There's So Much Conflict at Work and What Jeanne Can Do to Fix It," what can Jeanne do to improve Jeanne's ability to handle conflict? 6. Based on Jeanne's ideas and the video this week, "Trauma-Informed Mediation," what can Jeanne do to improve Jeanne's ability to handle conflict? How could Jeanne apply a trauma-informed approach to conflict, considering the potential trauma background of Jeanne herself and the other person involved in the conflict