software quality standards course

QUESTION 21 1. Critical thinking and Analysis Assume that the following design is one of ecommerce management system, the management system has been designed, developed and tested, you are a leader of SQA and you need to study the design system by answering the questions based on given figure, a) Specify the products and services required for ecommerce management system? b) Analysis the give QMS based on give figure? c) Identify the software quality metrics? d) Ensure that the products and services meet the quality expected by customers? e) you may ignore one or more components from the design if you think its not required the customer satisfaction or you may add one or more components or change association between components ? Feedback Customer Relationship Management responsibility Continual Improvement Customer Product Management Quality management System Management Analysis Improvement Requirements Product realization Service Provision Customer Satisfaction Product or Service