Software Solution $($SOS$)$ helps subscribers solve software problems. All transactions are made over the telephone. For the year $2021,$

$10$ engineers, most of whom are recent graduates, handled $110,000$ calls. The average yearly salary for software engineers was

$$49,000.$ Starting in $2022,$ the firm retained and hired only software engineers with at least $2$ years of experience. SOS raised the

engineers' salary to $$64,000$ per year. In $2022,$ eight engineers handled $118,000$ calls.

Required:

Calculate the partial operational productivity ratio for both years.

Calculate the partial financial productivity ratio for both years. $($Round your answers to $4$ decimal places.$)$