Solid Machines, Inc. sells equipment to other businesses. The company employs trained and knowledgeable sales representatives, who sell and provide some basic, after-sales product training to customers. The process of fulfilling an order begins when a customer places an order through a sales representative. Representatives usually visit the customer at its location, write up a (paper) order, generate a paper invoice to the customer, and send the order to company warehouse. Usually, customers remit payment at the time of purchase by writing a check which the sales rep sends to the companys accounting department along with a copy of the order for processing. The accounting department uses a computer with BankPro software to track customer orders and to manage its banking. Each order is input into BankPro and customer balances are closely monitored. When a check is received, it gets applied to the customer's order using the BankPro software and is then scanned and recorded into BankPro's database. BankPro then communicates with the companys bank to have funds automatically credited to the company's bank account. Once the warehouse receives an order from a sales representative, it starts processing it for shipment. Any in-stock items are packaged and shipped to the customer and marked as 'shipped' on the order form. Any out-of-stock items are marked 'out of stock' on the order form. The updated order form is then sent back to the sales representative. The sales representative must notify the customer which items have been shipped and which have not. Model this process as a swimlane diagram.

Customer Sales Rep Warehouse Accounting Dept BankPro Customer Sales Rep Warehouse Accounting Dept BankPro