Solution

General format for user stories and acceptance criteria, and some examples based on the features you mentioned.

User Story Format:

As a , I want , so that .

Acceptance Criteria Format:

Given , when , then .

Example User Stories and Acceptance Criteria:

User Story: As a customer, I want to view my e-statement, so that I can keep track of my account activity online. Acceptance Criteria: Given that I am logged into my account, when I click on the "View E-Statement" button, then I should be able to see my most recent e-statement in a digital format.

User Story: As a customer, I want to view my paper statement, so that I can keep track of my account activity through physical records. Acceptance Criteria: Given that I am logged into my account, when I click on the "View Paper Statement" button, then I should be able to see a PDF version of my most recent paper statement.

User Story: As a customer, I want to view my transaction history, so that I can review my past account activity. Acceptance Criteria: Given that I am logged into my account, when I click on the "View History" button, then I should be able to see a list of all my transactions in chronological order, with the option to filter by date range or transaction type.

User Story: As a customer, I want to view my statement history, so that I can review my past statements. Acceptance Criteria: Given that I am logged into my account, when I click on the "View Statement History" button, then I should be able to see a list of all my past statements, with the option to filter by date range or statement type.

Error Story and Acceptance Criteria Format:

Given , when , then .

Example Error Stories and Acceptance Criteria:

Error Story: Given that I am logged into my account, when I click on the "View E-Statement" button and there are no e-statements available, then I should see an error message informing me that there are no statements available. Acceptance Criteria: Given that I have no e-statements available, when I click on the "View E-Statement" button, then I should see an error message that says "No e-statements available at this time."

Error Story: Given that I am logged into my account, when I click on the "View Paper Statement" button and there are no paper statements available, then I should see an error message informing me that there are no statements available. Acceptance Criteria: Given that I have no paper statements available, when I click on the "View Paper Statement" button, then I should see an error message that says "No paper statements available at this time."

Error Story: Given that I am logged into my account, when I click on the "View History" button and there are no transactions available, then I should see an error message informing me that there are no transactions available. Acceptance Criteria: Given that I have no transaction history available, when I click on the "View History" button, then I should see an error message that says "No transactions available at this time."

Error Story: Given that I am logged into my account, when I click on the "View Statement History" button and there are no statements available, then I should see an error message informing me that there are no statements available and an option to resume my statement delivery. Acceptance Criteria: Given that I have no statement history available, when I click on the "View Statement History" button, then I should see an error message that says "No statements available at this time" and an option to resume statement delivery or contact customer support for assistance.

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