Some benefits of the balanced scorecard include:

Select one:

A. It helps align departmental and personal goals to the organization

B. It is an effective way to clarify and gain authority within the organization

C. It is a mechanism for aligning personal goals with societal goals

D. It helps organizations track their competitors

E. All of the above

With respect to strategy maps and balanced scorecards, which of the following is false?

Select one:

A. Both address four perspectives: financial, customer, internal business process, and learning and growing perspectives

B. Strategy maps represent an easier way to develop a balanced scorecard

C. Both serve to monitor the cause-and-effect relationships identified through the development of a balanced scorecard

D. Employees’ understanding of strategic interactions is enhanced through their use

Which of the following statements is false?

Select one:

A. ISO is a strictly European standard

B. ISO 9000 and ISO 14000 are two of the best-known ISO standards

C. ISO 14000 has been updated in December 2008 and is known as ISO 14000:2008

D. Over 630,000 organizations in 152 countries have implemented ISO standards

FMEA stands for:

Select one:

A. Fail-safe Mode and Effectuation Analysis

B. Failure in Massive Effects Analysis

C. Failure Mode in Eviction Analytics

D. Failure Mode and Effect Analysis