Question
Some of the advantages of blueprints are to identify failure points and stages when consumers have to wait. Make a blueprint for a service industry,
Some of the advantages of blueprints are to identify failure points and stages when consumers have to wait. Make a blueprint for a service industry, and explain what the benefits mean.
- Imagine you are going to create a cafe with a target market age of 20-40 and positioning it to be a middle-up cafe that is comfortable for doing assignments, work, and meetings. Explain in detail the servicescape of the cafe.
- Explain in detail how to motivate employees in the service industry so that consumers are satisfied and the business is successful.
- Give examples and explain in detail the best loyalty program from the service industry that you have ever received.
- What is “the perception gap”? Explain and give examples of solutions in detail to close the gap.
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Blueprints for a Service IndustryA blueprint for a cafe would include the following elements Floor plan Layout of the cafe including the seating area kitchen counter etc Service flow Steps involved in ...
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Cost Management A Strategic Emphasis
Authors: Edward Blocher, David Stout, Paul Juras, Gary Cokins
6th Edition
78025532, 978-0077523732, 77523733, 978-0078025532
