Some their ng- and sibly and for An ses m- Py to nd S CASES FOR ANALYSIS Jead and gnissa elatori norito Case 8-1 A Minor Inconvenience 610M 9263 The following bad news message was printed on corporate letterhead stationery and slid under the doors of guest rooms at a hotel in a major U.S. city. Poubigmor 1151 isind & sliw Dear Valued Guest, ng daw ewens of Thank you for choosing the [hotel name redacted]. We recognize that you have numerous lodging options, and we are pleased have decided to stay with us. you This letter is to bring to your attention that on Wednesday, November 21, the water will be turned off throughout the hotel for maintenance repair. Jalees evilsteinimbs odi s6 DoY The water will be turned off at 11:00 p.m. and will be turned back on early Thursday morning.ame Once the water is restored, you may experience discoloration due to rust when turning on the sink or shower in your room. Please let the water run for a few minutes before using. delinero The front desk will have available extra bottled water at your request. Should you need anything additional during your stay, please feel free to dial "O" for the hotel operator and let us know how we can help. We thank you for your patience and understanding and look forward to assisting you in any way possible. All the best. General Manager leog s8 Jawboop ebnow noitesinspro giol s260 Questions co bliud blunde holisi, gdj 206008 privneb ni doel ozu leum 1. What is the primary purpose of this message? Are there any secondary purposes? 100 Jap Jilgim 101 nobles igeril vriw niciosxe al absen pais totisi od pribnogestion ei ynsamos edito Chapter 8 Writing Routine Messages 233 2. What organizational pattern did the writer use? How appropriate is it? 1996 ne 3. To what extent did the writer show pre consideration for the audience? Your analysis ang should address delivery method, message d led length, content, format, and word choice. 4. If you were a business writing consultant, how would you rate this letter's effectiveness? What suggestions (if any) would you make to Xoo help the writer achieve the goal? prizu 92 Case 8-2 tage to brit sms2 ponibni sisi Claim Refusal Letter det at ni slot aid to Qusan adl of par You are the sales manager for a furniture manu- facturer and have just received a strongly worded claim letter from Hyram Blalock, who owns a large hotel in a nearby city. Blalock has been refurbish- ing his hotel and had placed a special order with you for 115 headboards to fit specifications he sent. He ordered headboards an inch and a half narrower than the measurements for conven- tional king-size beds. He also specified a finish different from that normally used in this grade of headboard. Finally, he wanted his hotel's logo imprinted on each headboard. You completed this order and shipped it to him about a week ago.nod He ordered the mattresses directly from a manufacturer that has since gone out of business. The company did, however, deliver his mattresses before going bankrupt, just a week before your headboards arrived. The problem is that all these mattresses were manufactured in the conven- tional dimensions, rather than the narrower ones for which the headboards were designed. prong Blalock is asking you to take back the current shipment and either change the dimensions to fit the conventional mattresses or send a differ- ent set (which would, of course, have the finish he specified and his hotel's logo on them). nuoy nol sho Irfon and a stor ts prixool ad lliw uby is 189 10gers (Continued) 1901