Southwest Airlines often scores high marks each year on giving customers individual attention, dealing with customers using care, and providing customers 24/7 availability and convenience. What factor does this contribute to for Southwest's overall hospitality reputation? Question 48 options: Reliability Empathy Tangibles Assurance ResponsivenessSouthwest Airlines often scores high marks each year on giving customers individual attention, dealing with customers using care, and providing customers 24/7 availability and convenience. What factor does this contribute to for Southwest's overall hospitality reputation? Question 48 options: Reliability Empathy Tangibles Assurance Responsiveness