1. Spending in which of the following areas is likely to have a positive impact on "perceived quality"

		Worker training
		Quality Systems
		Inspection rate
		Supplier Relations
		All of the above

1. Many companies in Mike's Bikes experience "lost sales". Which of the following isNOT likely to help reduce lost sales?

		Decrease advertising for the product
		Increase production efficiency
		Decrease the price of the product
		Hire additional workers to increase production capacity
		All of the above are likely to reduce lost sales

1. Firing employees has several effects on a company. Which of the following isNOT one of the effects?

		Decreasing worker morale
		Decreasing lost sales
		Decreasing average worker productivity
		Costing the company an extra $4,000 per worker fired
		All of the above are potential effect of firing employees

1. Many companies in Mike's Bikes experience "idle time". Which of the following isNOT likely to help reduce idle time?

		Sell SCU's to reduce production capacity
		Increase advertising of the product to increase demand
		Fire workers to reduce production capacity
		Increase training to decrease production efficiency
		All of the above are likely to help reduce idle time