staffing.gov/Application/Assessment/73830176/7085472 on. Assessment- Documents Review & Submit *10. You receive a call from a taxpayer requesting to set up a payment plan for his bala taxpayer's account and see he qualifies for a payment plan. While researching job aids the process to set up a payment plan. You have been trained on this process, but have r Given this situation, what would you most likely do? O A. Ask a coworker to walk through the steps to set up a payment plan with you. O B. Transfer the call to another coworker who is familar with the

payment plan proces O C. Set up the payment plan using the process found during your research. O D. Request assistance from a technical lead to set up the payment plan for the taxpay O E. None of the above *11. The taxpayer you are speaking with is requesting a transcript of his account. This is th account transcript, but you found the appropriate job aid to help with the request. While transcript system is not responding to your requests. Given this situation, what would you most likely do? Ca

*10. You receive a call from a taxpayer requesting to set up a payment plan for his balance due on the current year's taxes. You review the taxpayer's account and see he qualifies for a payment plan. While researching job aids and reference materials, you find a reference that outlines the process to set up a payment plan. You have been trained on this process, but have never done it before. Given this situation, what would you most likely do? A. Ask a coworker to walk through the steps to set up a payment plan with you. B. Transfer the call to another coworker who is familiar with the payment plan process. C. Set up the payment plan using the process found during your research. D. Request assistance from a technical lead to set up the payment plan for the taxpayer. E. None of the above