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Stakeholders are the individuals and groups that are affected by and can affect what a team does or produces. A team's stakeholders usually present the

Stakeholders are the individuals and groups that are affected by and can affect what a team does or produces. A team's stakeholders usually present the team with a variety of wonderful opportunities and significant constraints. The constellation of stakeholder expectations represents the performance context for the team.


Galvanizing Platform (GP) is a high-level distillation of possibly wide-ranging and conflicting stakeholder expectations. It positions the team within its stakeholder performance context in a way that generates member cohesion and energizes productive activity. The GP consists of the team's core ideology and overarching goals.

  1. Core Ideology is a system of principles made up of two partsthe team's purpose and its core values.
  • Purpose is the team's reason for existence that each team member finds inspirational and wholeheartedly endorses. It should be conveyed in a concise (preferably one sentence) statement (e.g., to help members learn as much as possible about Organizational Behavior)
  • Core Values are the small (usually three to five) set of inherently compelling ideals or standards of behavior (e.g., respect, flexibility, curiosity, growth, and efficiency) that team members unequivocally support and agree to observe as they work together to live up to the purpose. Members should explicitly define each of the team's core values. A checklist of a few core values that tend to be crucial is below.
  • Overarching Team Goals are the agreed-upon ends toward which members' efforts are directed. Goals align expectations and gauge how the team is performing. Members need goals to hold each other and the team accountable. They should be derived from a stakeholder analysis. They are formulated so that team members unambiguously know when they have or have not been met.

Team Capability refers to a beneficial process that the team properly effects because the process is supported and driven by key resources. A process is a routine or in-character, spontaneous activity (such as pitching in when someone needs unexpected help) that occurs within a team. Resources are process drivers. An intangible resource (e.g., knowledge, skills, rules, or roles) does not have a physical existence. A tangible resource (e.g., communication technology) has a physical presence.

Regarding resources, consider at least the following:

  • People: Knowledge, Skills, and Abilities
  • Structure: Rules, Roles, and Goals
  • Culture: Values, Assumptions, and Beliefs
  • Communication Technology: Apps and Platforms

Resource questions are provided to spur your thinking for several important capabilities.

  1. Communicating Clearly (in-person and virtually):How should communication happen? For instance, how should you converse about task progress and coordination? How should conversations to support each other and promote each other's well-being occur?
    • Resource Question.Technology infrastructure: What technology options (email, Slack, MS Teams, Google docs, etc.) should be used, for what purposes, and when?
  2. Meeting Productively:Where and when should you meet? How should meetings go?
    • Resource Question.Roles:Should your team use a meeting facilitator, a scribe, an agenda, etc.?
  3. Making Decisions Effectively:How should you debate options and decide among them?
    • Resource Question.Rules: If team members can't achieve consensus, what should they do to decide? Majority vote, supermajority vote, project leader decides, the content expert decides, etc.
  4. Managing Conflicts Suitably:How should interpersonal clashes be resolved?
    • Resource Question.Rules: Should inflammatory language be prohibited? If so, what words or phrases should be banned?
  5. Discussing Performance Gainfully:When dysfunctions begin to stymie operations or the team needs a course correction for other reasons, when and how should the issues be broached and discussed?
    • Resource Question.Rules: Should your team schedule one or more high-impact team self-evaluations?
  6. Leading Appropriately:How should the primary leadership tasks be executedsuch as tracking and coordinating individual members' contributions and encouraging effort?
    • Resource Questions.Roles: Which leadership roles should we develop and implement to support the vital process?Rules: How should the leadership roles be assigned or rotated? Typical leadership roles include project leader or manager, coach or mentor, meeting facilitator, and topic expert.
  • Core values(discussed above and also called norms) support a wide range of capabilities. The core values listed below tend to be particularly important these days.
    • Instructions: Discuss the suitability to our team of the items listed below. Add to, subtract from, or modify them as you see fit.
  1.  
  2.  Project Timeline with Milestones represents a team roadmap for a project that includes task deliverables, responsibilities for deliverables, and delivery dates. Develop a project timeline and include significant milestones.
  3.  
  4.  Ratification: Each member should explicitly endorse the team charter with a signature. 



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