Starbucks introducing this shift in performance management involved showing partnersthe benefits of being able to grow and develop in the absence of the traditional annualperformance management structure they were used to. This included integrated training and toolsto build the capability of Starbucks' partners to have authentic two-way conversationsa keyelement of success in the new system that relies less on formal tools of appraisals and more onfrequent, effective interactions [Gre17]