Start a conversationusing questions 3 and 4 of Case Study # 9 (It's Not Just Fair!) by Karen McMillen Dielmann in the Case Studies Compendium entitled"Case Studies in Organizational Behavior and Theory for Health Care"by Gloria Deckard and Nancy Borkowski.

Question 3: How should Joanne deal with Wanda? Does anything need to be done relating to Betty?

Question 4: Would you recommend making changes to the way JoAnne is managing the department? If yes, what are your recommendations and why? If no, why?