State the background of the case including its context, its origin, and any other important details. Summarize briefly what happened (the factswho, what, when, where, why, how) (Note: If you choose a case from your personal experience, you may change the names to maintain confidentiality.) What is the history of the problem? Who is involved? Is there any missing information?

Here is an example from the topic of the Messy Office.

I work in an office building with 10 coworkers, three of whom have messy desks, which have gotten even messier over the past year, thanks in part to the company's adoption of Uber Eats for Business at the end of last year. Our office arrangement is an open setting with no cubicles and shared work areas. The team, which includes Larry, Anup, Mike, and me, along with the others, works long hours, especially during some seasons or when quarterly or special reports are due.

During these busy times, our supervisor manages food delivery for us through the Uber Eats for Business program. Often that means she orders for ourteam bagels and coffee in the morning, food for a quick lunch break, snacks during the day,or late night meals at the office with Uber Eats delivering such things as sushi andChinese, Thai, and Indian food from local restaurants.

Although I appreciate the generosity, I find the aroma from the various cuisinesdistracting when I'm trying to concentrate on a tough problem, but the worst part is that mythree team members who eat at their desks seem to be oblivious to the fact that they are dropping crumbs and not keeping a clean workspace. Crumbs get lodged between keys of the computers and sticky fingers have left their marks on the shared printers and copiers. Most likely, these practices are encouraging the growth of millions of bacteria, but I've said nothing. Should I wait until someone comes down with an E. coli illness? Evidence of mice and rats has been recently observed in the building.

That's not the only mess in the office either. Anuphas books and papers stacked three shelves high on her desk, which could avalanche onto someone if an earthquake were to rock the building or a manual were to be pulled off quickly onto the pile of papers below. Larry keeps a large box of cold cereal right by his desk, and Mike has his favorite signs, stickers, and photos posted around his desk as if he were a living Facebook page. A communal candy dish sits on the table where meetings are held, and Anupleaves candy that nobody really seems to want. I like my coworkers very much and do not want to hurt their feelings. What should be done about the messy office?

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