State whether the following statements are TRUE (T) or FALSE (F)

1. Accounting and Finance is a primary activity in the value chain.
2. The main financial benefit of Customer Relationship Management practices reduces the cost of goods sold.
3. An enterprise system is primarily used to manage and nurture a firms interactions with its current and potential clients.
4. Documentation can be thought of as a tool for information transmission and communication.
5. Business Process Modeling Notation (BPMN) activity models typically show the sequence of flow from right to left and top to bottom.
6. An activity can depict a single action or some logical combination of actions depending on the required level of detail to achieve the objectives of the business process analysis.
7. Business Process Modeling Notation (BPMN) start events are shown using ovals and flowchart start events are shown using circles.
8. In Unified Modeling Language (UML) primary keys cannot by NULL.
9. An aggregation relationship is a form of generalization relationships.
10. Business rules set criteria for branching in activity models.
11. Information is defined as being data organized in a meaningful way that is useful to the user.
12. A systems analyst analyzes a business problem that might be addressed by an information system and recommends software or systems to address that problem.
13. Information overload is defined as the difficulty a person faces in understanding a problem and making a decision as a consequence of too much information.
14. A well-designed and well-functioning AIS can be expected to create value by providing relevant information helpful to management to increase revenues and reduce expenses.
15. A business process constrains business rules
16. A business model is typically a graphical depiction of the essential business process information.
17. Because business models are simpler than the processes they depict, they are limited in their ability to integrate local views of a process.
18. Activity models are a relatively new process modeling tool.
19. A Class is a separately identifiable collection of business relationships.
20. In Unified Modeling Language (UML) the options for maximum multiplicity values are 0 and *.