Statement/Area No or Example and explanation Act Complying with this rule demonstrates ethical practice by the agent if they act honourably, with respect and due diligence in all dealings with their clients. By maintaining privacy and confidentiality in regards to not disclosing personal details about the Example: client and by faithfully and accurately accounting to complying with fiduciary the client in relation to all trust monies held. 2 duty and obligations Example: accurately complete agency agreement and follow the instructions in the agreement and account to the client as directed in the agreement. Maintaining the client's records securely and not disclosing their personal circumstances to third parties. maintaining and developing industry qualifications, licences, competency and currency acting with honesty, fairness and professionalism exercising skill, care and diligence acting in the best interest of clients following principal's instructions unless unlawful