Stationaries and Office Supplies Inc, (SAOS) is faced with the following situation:

Its client numbers have increased from 5 to 18

The number of items it used to supply have increased from 178 to 316;

Clients are complaining of delay in receiving the supplies;

Clients have complained of over invoicing on certain days;

The auditors have pointed out non-invoicing on certain days

The manager is complaining of stress due to excessive workload;

The staff are complaining of irritative and rude behaviour by the manager recently.

The company CEO has hired your team to suggest solution for the problem. What will be your suggestion? How do you think will it help the company? What will be the impact of your recommendation on current resources, including the roles and the responsibilities of the human resources.

Rubrics: The solution will be evaluated by:

Problem Analysis - 25% Solution comprehensiveness - 25% Solution effectiveness - 25% Use and quality of diagrammes- 25%