Statistical reports have indicated that Singaporeans are among the most active online shoppers in the region purchasing products through various e-commerce platforms. As Singapore transforms itself into a global e-commerce hub, an array of initiatives and grants have been rolled out by various government agencies in support of e-commerce investment and developments in Singapore.

(a) Logistics companies involved in e-commerce deliveries face challenges to meet customer demand due to the increasing number of orders, demand uncertainty, smaller quantities of diverse items per order, and additional costs caused by multiple deliveries. Select one (1) of the following emerging technologies:

Collaborative/digital platforms Autonomous transport Blockchain

Review how such a logistics company can leverage on the technology you have

selected to solve the aforementioned issues.

(10 marks)

(b) The increased growth of last-mile deliveries due to e-commerce has created huge amounts of data. How can the main features of Big Data (5Vs) be applied by logistics companies to create value for their customers and/or improve their competitive position?