Step 1: Copy-paste the following prompts into your post and write your answer below each one. Feel free to add any final observations below your answers. Prompt #1: Describe your ability to utilize the H.E.A.R. Model (or the difficulty you had using it). Prompt #2: Describe the difference between using H.E.A.R. and not using H.E.A.R. Prompt #3: Were you able to identify the EVENT? Were you able to identify the other person's REACTION? Describe the EVENT and the REACTION. Prompt #4: Describe how successfully or unsuccessfully your partner used the H.E.A.R. Model. Prompt #5: Identify William Ury's 3 Most Important Reasons to Listen Prompt #6: Connect a personal experience to each of those 3 Most Important Reasons to Listen. Your experience may be a time when either you successfully or unsuccessfully made use of that reason. Prompt #7: Identify at least one additional insight from Ury's Video that you find interesting or pertinent or useful. Be sure to explain why you find it interesting, pertinent, or useful.