Step 1: Develop or source two of your workplace measures of success e.g. KPIs, workplace

standards, position description. (Note: If your workplace doesn't have any of these you will have to develop them.) Attach your measures of success to your assessment.

In the attached images you can see:

in the first one the kpls during the week 3 of the month of May and in the second image the number of complaints received during the same week , it can be concluded that restaurants in general have a good customer service, despite having received 175 complaints, compared to the number of customers each restaurant receives, is fine. although it is possible to specify that during that week 175 complaints were received but possibly you can have more people dissatisfied with the service but they did nothing about it to let each restaurant know

With this we can conclude that customer satisfaction is high and that more and more franchises are open not only in neutrality, but also around the world. Measure

of the success of the business is really positive in most terms

Step 2: Co and attach a self-assessment and a peer assessment of your performance related to the standards above. You can use the templates provided with this unit.

Step 3: Provide a performance appraisal report or written feedback from your manager, team leader or supervisor on your work performance.

Step 4: Using the outcomes of these assessments, develop a personal development plan including:

a. Identify at least three (3) new skills/knowledge areas you need develop based on your measures of success (KPIs, standards or similar).

b. How are you going to develop each area and by when?

c. How are you going to measure your progress and success?

d. How will you incorporate your own learning style into the plan?

Step 5: Commence development of at least two new skills, plus acquire a skill which can be developed by participating in at least one networking opportunity. You can use the Personal Learning and Development Plan from your workplace or locate and download from The Superior Implements (SIM CO.) Intranet. Include career objectives, for example, career development objectives, promotion objectives, job goals.