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Stephanie supervises a call center department that receives stress - producing calls from unhappy customers. Turnover has increased by 3 3 percent over the last

Stephanie supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is understanding and patient with her staff, and tells them she knows what theyre going through because it wasnt so long ago that she took those calls. How would Stephanies staff describe her style?

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