Stereotypes are:

Useful guidelines for intercultural communication

Accurate representations that facilitate communication

Oversimplifications that cause misunderstandings and misconceptions

What do tolerance and flexibility in the multiethnic workplace require?

Endurance

Diversity training

Empathy

Although most international business is conducted in English, levels of comprehension can vary. How can you enhance your oral communication skills in international environments? Check all that apply.

Speak loudly and slowly.

Check frequently for comprehension.

Listen without interrupting.

Smile when appropriate.

Assign blame.

Discourage feedback.

Observe eye messages.

Writing or speaking in an intercultural business world can be challenging. However, many techniques exist for improving your communication skills.

Amy has written a letter to a potential customer in Denmark.

Thank you for giving my team the opportunity to present our proposal for the opening of eleven new stores in Copenhagen; wed like to meet again to discuss the details further.

How would you improve this sentence so it is clearer? Check all that apply.

Include more ambiguity.

Cite numbers using figures instead of spelling them out.

Add a comma after the first two words of the sentence.

Make the sentence shorter.

Do not capitalize names of cities.

Write out the contraction.