Steve, Oliver, and Chrissy make up the planning department at a large commercial construction company. They all say they enjoy their jobs because every project is a little different, which challenges them to solve problems as they purchase materials, negotiate with subcontractors, and map out the logistics of building each new hotel, office building, or parking structure. What they don't like is that their supervisor, Tamara, requires them to run all of their plans and decisions by her, which requires lengthy meetings in which they have to explain and justify their actions. According to Perrow's model, what is causing conflict in this work environment