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Stevens Services is a call center that specializes in several customer-and order-related activities. They are in the process of implementing Time-Driven Activity-Based Costing (TDABC) and

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Stevens Services is a call center that specializes in several customer-and order-related activities. They are in the process of implementing Time-Driven Activity-Based Costing (TDABC) and have identified the following pertinent information: They incurred $155,000 last year to operate the aforementioned activities. Assume that employees handled the following number of calls during the year: Initial Orders, 23,400 calls; Service Requests, 11,480 calls; and Customer Complaints, 9,872 calls. When comparing actual costs incurred to operate the activities to the allocated costs, what is the difference, and is it overallocated or underallocated? $8,409.32 overallocated $27,696.32 underallocated $8,409.92 underallocated $27,696.32 overallocated

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