stions Problem 2-29 Algo (Types of Performance Measures) Question 1 of 7 Hint(s) Check My Work O Each day, a FedEx competitor processes approximately 60,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopened 3 140 Damaged packages 10 20 International 1 105 Invoice adjustments 1 282 Late pickup stops 3 213 Lost packages 10 5 Missed proof of delivery 1 24 Right date late 745 Traces 114 Wrong day late UT 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): 9.69 Hint(s) Check My Work