1. Strategic planning seeks to implement an organization's tactical plans.

   True

   False

2. Operational plans are plans that outline alternative courses of action that may be taken if an organization's other plans are disrupted or become ineffective.

   True

   False

3. An organization's mission is a statement of the basic purpose of the organization that makes the organization different from others.

   True

   False

4. Top managers spend most of their time working with and motivating their employees, answering questions and solving day-to-day problems.

   True

   False

5. Middle managers determine the firm's strategy.

   True

   False