Strategy maps are useful strategic management tools because they:

Correct Option is :

a. Show a logical connection between the four levels of balanced scorecard and allow managers to see how financial results may be improved.

b. Provide feedback on the effectiveness of operations at each level of balanced scorecard.

c. Provide feedback to employees which allows them to improve their individual performance. This leads to improved financial results.

d. Allow managers to measure and quantify results at each level of balanced scorecard ?