Strategy

Scientific Management

Human Relations Management

Operations Management

Contingency Approach

You realize that customers who wear suits when they come into the store usually want to buy retro jeans, while customers who are wearing jeans tend to buy suits and evening attire. As a result, you instruct your employees to direct suit$-$wearers to jeans and to direct jeans wearers to evening wear.

Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store.

You measure sales over time and realize that the months of July, August, and September are particularly slow. As a result, you ask two of your sales clerks if they would be willing to work part$-$time during those months.

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.