Students will write an email in response to a customer giving bad news.

Bad news could be a refusal to a request (job application, promotion, refund, etc.), negative evaluations, announcement of a policy change that doesn't benefit the reader.

As a vice president of a real estate brokerage, you serve many clients, and they sometimes ask your company to contribute to their favorite charities. You recently received a letter from Olivia Hernandez asking for a substantial contribution to the National Court Appointed Special Advocate (CASA) Association. On visits to your office, she has told you about its programs to recruit, train, and support volunteers in their work with abused children. She herself is active in your town as a CASA volunteer, helping neglected children find safe, permanent homes. She told you that children with CASA volunteers are more likely to be adopted and are less likely to reenter the child welfare system. You have a soft spot in your heart for children and especially for those who are mistreated. You sincerely want to support CASA and its good work. But times are tough, and you cant be as generous as you have been in the past. Ms. Hernandez wrote a special letter to you asking you to become a Gold Key contributor, with a pledge of $1,000.

Your Task. Write a refusal email in the box below that maintains good relations with your client. Come up with a good subject line. Must have correct email formatting and all parts of an indirect message

SUBJECT LINE_____________________________________________ EMAIL BODY