Study the response of the customer feedback tool used by the Inn Hotel and answer the questions that follow. Inn Hotel We at the Inn Hotel care about what you think of the products and services we provide. Please take a few minutes to give us your thoughts ... we value your feedback. Room No.: 1106 Date: 06/11/2015 Name of guest: R Turner Excellent Good Fair Poor Front office staff Restaurant (meals) Housekeeping Cleanliness of the room Overall hotel rating Guest comments: I think the hotel gives its staff a licence to steal from unsuspecting guests. The hotel staff had no intention of looking for the missing items from my room. The staff was not interested in my loss. We hope you had a splendid time at the Inn Hotel. See you soon! 10.1 It appears that Mr Turner did not have a pleasant stay at the Inn Hotel. Recommend TWO strategies the management of the hotel can implement to address the problems identified by Mr Turner. ( 4) 10.2 Explain why the staff at the Inn Hotel should pay attention to their guests' comments. ( 4)