Styles 7 Blue Rules, a) the regulations that organizations imposed on employees. b) that help to build customers loyalty c) help in understanding the customer d) are optional and can be modified e) must be followed as prescribed. maybe the effect of stress in the workplace. a) Employee burnout, b) Customer economy, c) Reliance on the internet, d) Procrastination, 9) The various ways that a customer gets in touch with a company is referred to as, a) interactive center. b) relationship building c) contact points. 10) In the past organizations provided what is called, a) exceptional customer service. b) tiered service system. c) traditional customer service. d) none of the above. 11) Sayitlg something verbally while the nonverbal language is saying something else a) a mixed message. b) passive communication. c) assertive communication. d) nonverbal communication