Styles sf7 0 1 o380 1900 20 1

Paragraph Styles .14. Tonmoy.choudhury@koi.edu.au Subject df email - uizl KOI student ID Course No Case: You are a branch manager of NAB in Sydney. Due to the rapid close down of the other branches in Sydney, you have an excessive demand from walk-in clients throughout the day. You are worried that this may influence your current excellent customer service record. In this regard, you want to investigate using a customer feedback loop on how can you improve the service at your branch. Please in details write all the necessary steps and action of the feedback loop with possible customer recommendations. Adjust standards 1. Establish Feedback Adjust performance 4. Take 2. Measure Establish strategic goals 3. Compare performance standards of actual corrective to standards. inadequate performance. performance. action. Feedback If adequate 4. DO nothing or provide reinforcement.