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Subj: Operations Management Question (research) Reference: (We observe local fast food restaurant with a drive-thru which is the MCDO) Question 1: Please Apply Total Quality

Subj: Operations Management

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Question (research) Reference: (We observe local fast food restaurant with a drive-thru which is the MCDO) Question 1: Please Apply Total Quality Management (TQM) principles and operations management concepts to develop a redesigned drive-thru service that enhances quality, efficiency, and customer satisfaction. (Do not copy in google) Question 2: Any challenges or trade-offs that the MCDO drive thru encountered during the redesign process

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