subject: business research and data analysis

topic: Financial services( bank)

please give me a relevent answer of this interview question. pls do references if needed.

ii) INTERVIEWS - Describe the preparations done to proceed with the interviews. Design questions to ask in interviews. Minimum 8 questions. Describe the interviews, critique your approach, implementation and results. Do 2 structured and 2 unstructured interviews. Attach all interview related notes, questions and responses in appendix. Compile and structure the data and evaluate its ability to answer the questions (covid 19 and customer service)