Subject: Digital Business

QUESTION 1

The severe outbreak of the COVID-19 pandemic has certainly slowed down the global

business market and has subsequently forced companies to close their doors for good,

especially during its height when number of cases were overwhelming and death rates were

alarming. Though initially, this had left a lot of businesses scrambling to adjust, eventually

they have adapted strategies to overcome this crisis. With work from home (WFH) becoming

the new normal in 2020, businesses across the globe have been converting their office

personnel, administrative units, planning and designing teams towards work from the home

trend with the outbreak of COVID-19. Generally, ERP technicians in many companies need to

work onsite by continuously monitoring the stock flow, and lead time. Due to this pandemic,

front office teams can remotely access the ERP systems with an improvised cloud platform

and operate the business flexibly. So, technicians can develop and access software even from

remote areas, which ultimately creates a path for outsourcing employees to work remotely on

the existing ERP system. As a business analyst, explain what functions does ERP software

serves and how its helps business organizations in Malaysia navigate COVID-19 Disruptions.

Give examples to your viewpoints.

Total: 20 Marks)