Subject: Management Info Systems

Scenario:

It has been five years since your mother first asked you to work on an IT plan for your family business. In the meantime, you realized that you liked overseeing the project and that you were very good at it. You got a degree in Business and Computer Science and then an MBA. You now are working for a high demand consulting business that helps organizations implement IT and make the most of their IT.

You think back over the last five years and how good things have been for your family's PPE business. Since the covid-19 pandemic, hospitals and industry demand products produced domestically. There are now 600 employees and the business continues to grow. It is time for an IT upgrade.

Your group has recently signed a contract with your family's firm to update their IT. Because of your knowledge of the company and past experience in updating their IT, you'll be the project lead. You'll be replacing the database with an ERP system and taking CRM online. Additionally, you'll make recommendations for anything else that seems important to consider.

Discuss the role that mobile commerce plays in attracting and keeping customers with this organization.