Subject :- TOTAL QUALITY MANAGEMENT (MGT510)

Topic :- "organizational model"

The case:

The Sweet and Sound Caf is a family-owned restaurant that was established about 8 years ago in

2013. The restaurant is very profitable because of its excellent food quality and extra care to

customers, who feel they are getting their money's worth. The restaurant uses only fresh meats and

ingredients from the best suppliers to cater to the needs of their customers. Management of the

restaurant gives special consideration to its customers, members, and suppliers as part of organizational

processes. They believe that organizations are not autonomous entities; they are dependent on other

social units, which cannot always be controlled or foreseen.

The Sweet and Sound Caf is oriented towards one specific purpose "what is best for the long-term

survival of the organization and its members". In the restaurant, profit serves as meansnot an end;

profit is important because it helps to ensure the growth and survival of the system. Management of the

restaurant acts as the brain of the system and it gathers information using a communication network,

and it issues directives to activate and deactivate parts of the system. Management monitors

performance of the system and provides feedback where corrective action is needed.

Required questions:

Question 1.

Being a student of TQM, you are required to identify the organizational model of The Sweet and

Sound Cafe and discuss the goal, nature of environment and structural rationality of the restaurant.

Question 2.

You are required to suggest two merits and one demerit of the organizational model that the restaurant

is practicing.

Note:-Solve these question and please explain in detail in such a way that i will get 10/10 marks.