sucessfully navigating the turbulent skies of a large scale ERP implementation

Case: Successfully navigating the turbulent skies of a Large Scale ERP Implementation: The following questions should be answered in your paper: 1. What is the primary issue in the case (What problem is the author(s) trying to resolve)? 2. What are the current challenges faced by Bombardier? To what extent is Bombardier an integrated company? What are the challenges associated with integration? What are the benefits expected from integration 3. Lessons from first phase: What were some of the strong points in the implementation process for the Mirabel roll-out and what points needed improvement? How was the project team managed and is the project team's pace sustainable in the longer run? How were the new processes defined to ensure a global vision? How should a vision be communicated? How were the new roles defined? Communicated? Understood 4. Lessons from the second phase: What were the strong points in the second implementation process and what areas needed improvement? What was the main difference between the two phases with respect to the definition of the user roles? What was the role of the plant manager? What were the challenges faced by the project team? 5. The success of an IT project: How can we assess whether a project is a success or a failure? 6. Other Insights / Analysis