Sue's department has recently implemented a new leave policy. The new policy requires employees to request time off six months in advance during the summer and winter holiday seasons to better manage productivity loss and coverage. Because Sue has worked for this organization for 20 years, this change is unsettling and uncomfortable. Sue is struggling because she is accustomed to asking her manager for time off without much notice. Moving into this new phase has been difficult for her and she cannot take any time off because she fails to plan ahead. What phase of the change process is Sue struggling with