Sulleman has worked for Speedy Courier for the past three years. Last Tuesday he was loading his truck when he suddenly screamed in pain. Apparently, he had injured his back while lifting a box that exceeded the weight limits. Sulleman was rushed to the hospital, where they could find no evidence of injury other than the pain expressed by Sulleman. Knowing that a lack of hard evidence is common in these types of injuries, you can assume that Sulleman will be off work for a consid-erable period. As the HR representative for Speedy Courier, you have been charged with fulfilling the company's responsibilities under the compensation act. In this regard, senior management has expressed concern about the number of claims and the fact that most recent claims have been for extended periods (e.g., several exceeding 12 months). What do you need to do?