Sultanna Catering Services (SULTANNA) provides food catering services for various events,such as wedding, corporate events, and birthday parties, with canopy rental services. The business has been established for more than ten years. The owner of the SULTANNA, Madam Suzzane had decided to invest in developing a new information system for its catering reservation process. The old system could not capture online catering reservation data and

inquiry from customers, as there is no real-time update. A team of system consultants was appointed for developing the new catering reservation system.Madam Suzzane was anxious about the successful implementation of the catering reservation system. During the briefing session, the systems consultant team informed the following

information:

1. The consultant team would develop a complete documentation to describe and explain the catering reservation system.

2. A separate operational and test environment would be prepared before the installation of the catering reservation system. The management of SULTANNA, however, had decided not to proceed with the integration testing. Thus, once each of the module, such

as customer and order modules is tested separately, the team would straight away proceed to the overall system testing as soon as possible.The following is the excerpt of discussion that took place during the briefing session.

Systems Analyst : Once we completed the documentation process and both the operational and test environments, we are going to prepare the training plan. In this context, the analysts will identify who

should receive the training and what type of training that is

required by them.

Madam Suzanne : Okay. I will ask the human resource team to help you in identifying the group of users that will be involved in the

training. What is the next process, then

Systems Analyst : The next process is to load existing data on to a new system.Our team will design an appropriate strategy to support thisprocess. We will use a live data during the system testing. We

are also in the process of determining the best changeover method for SULTANNA. Since SULTANNA's current system is still running, a changeover plan is essential to ensure the business continuity.

Madam Suzanne : Please bear in mind that we are very concern with the risk associated during the changeover period. We cannot tolerate

with system downtime even if it is only for a day. Well, as for the cost, we cannot afford to pay extra cost too. In order to avoid disruption in our daily operation, please make sure that during the changeover, only some users can access to the new system.

System Analyst : No worries, Madam. We will do our best to make sure no disruption during the changeover period.

(a) Briefly explain ONE (1) type of documentation and its function that can be provided by the consultant team to Madam Suzanne.

(2 Marks)

(b) Discuss TWO (2) implications of not implementing the integration testing.

(4 Marks)

(c) The systems analysts informed Madam Suzanne that they will identify who should

receive the training and the type of training that is required by users. Briefly discuss

TWO (2) types of users who should receive training on the new catering reservation

system.

(4 Marks)

(d) The systems analyst mentioned about the process to load existing data on to a new

system and use a live data during the system testing. Discuss ONE (1) reason for using

live data during the system testing.

(2 Marks)

(e) The systems analysts informed Madam Suzanne about the plan on the changeover

method:

(i) Suggest ONE (1) best option that SULTANNA should consider for a changeover

method for the new catering reservation system.

(2 Marks)

(ii) Discuss TWO (2) justifications to support your answer in (e)(i).

(4 Marks)

(iii) Describe how the method that you choose in (e)(i) could be implemented.

(2 Marks)