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Summarize and critique the article Benefits and challenges of DMAIC Methodology implementation in service companies: An exploratory study. Evander, S., Saraswati, D., Trilaksono, T., &

Summarize and critique the article Benefits and challenges of DMAIC Methodology implementation in service companies: An exploratory study.

Evander, S., Saraswati, D., Trilaksono, T., & Kusmulyono, M. (2020). Jurnal Aplikasi Manajemen. Benefits and Challenges of DMAIC Methodology Implementation in Service Companies, 18(4), 814-824. https://doi.org/10.21776/ub.jam

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