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Summary: Mazda Motor Europe wanted details about how consumers were using its website and whether finding information was easy. A research firm, Syzygy , used
Summary: Mazda Motor Europe wanted details about how consumers were using its website and whether finding information was easy. A research firm, Syzygy used an eyetracking device that uses infrared light rays to record what areas of a computer screen a user is looking at A small sample of subjects was observed with the equipment, which measured each subjects gaze, recorded the location on the screen, and graphed the data. The results included threedimensional contour maps highlighting the peak areas where most of the computer users attention was directed.
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What could Mazda learn from eyetracking software that would be difficult to learn from other observational methods?
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