Supporting ongoing Professional Development in the Short-term Insurance Sector

The Insurance Leadership Development Programme (ILDP) was developed in 2015/16 on the back of research by the Insurance Sector Education and Training Authority (INSETA) showing that the insurance industry was not adequately transformed or professionalized. Implemented in partnership with the Insurance Institute of Gauteng and the Gordon Institute of Business Science (GIBS), ILDP targets between 25 and 30 previously disadvantaged junior to middle-management professionals in the short-term insurance sector in a course delivered over a period of 10 months. The programme is underpinned by an accredited NQF Level 6 GIBS programme and covers topics such as operations, strategy execution and technological innovation, with the goal of developing the necessary management and leadership skills required to support professional standards within the short-term insurance industry. As at the end of 2018, 71 professionals had completed the programme, with another 25 students expected to graduate at the end of 2019. In the 2019 survey benefits such as improved communication and teamwork, improved quality of work and improved motivation for work were reported as the greatest benefits of the course. The majority of respondents reported an increase in job responsibilities (72%) and a promotion (53%) as a result of having completed the course.

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Question 1 Based on the information provided in the case study, propose a title, formulate FIVE (5) research questions and state the research problem. Substantiate the statement of the problem with the relevant literature.

In terms of research problem: Justify the importance of training for managers in the insurance sector Discuss different challenges for a successful training programme. Demonstrate the relationship between training and staff performance Explain the research gap to be closed to prove the significance fo the study. Use of literature to support the problem identified (at least 3 recent sources)

Question 2 Write down a literature review section by using most recent research findings from at least FIVE (5) articles in relation to the topic under study.

Introduce the literature section. Provide and discuss at least 10 academically accepted and recent sources on training, leadership skills, insurance sector and managers performance. Link the variables of the study Organise your arguments to allow the flow of ideas. Write the references' section using Harvard referencing system

Question 3 Outline and justify the research design used in the case study. Support your answer with the examples from the case study.

Explain the importance of selecting the appropriate research design. Justify the use of quantitative paradigm in relation to study under investigation. Justify the research design used according to the case study. Outline the key points of such a design Support your selected research design with information from the case study Use practical examples from the case study

Question 4 Based on the information in the case study, discuss the results presented in the study and provide the recommendations of the study.

Introduce the aim and the objectives of the study. Outline the key results of study. Discuss the results from the case study. Use the quantitative information as per case study Provide three recommendations based on the results in the case study