Suppose that Ms Sue San, Vice chancellor of the university, noticed an alarming increased number of written students, complaints received. Complaints were counted and it was found that 300 students complaints were received in 2022 from different facilities. The university has more than 100 000 students, the 300 complaints could be divided by 100 000 to identify the percent of customers who complained. That is, only three-tenth of 1 percent of the students put their thoughts in writing perhaps many other customers had the same concerns.

Suppose she reviewed the office files, counted the complaints received each year since 2018 and charted these yearly totals on a graph. By doing this , she has assembled facts to support an alarming finding Students complaints are increasing The University is committed to continuous quality improvement which requires that they understand what it occuring from the students viewpoint.

1. Identify and depict at least 5 quality managements tools that you would use to analyse this problem as the complaints keep increasing.
2. Elaborate on the use of each of the identified tools