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Suppose you are a sales manager and aren't sure whether or not to give a refund to a customer who has canceled an order before

Suppose you are a sales manager and aren't sure whether or not to give a refund to a customer who has canceled an order before it has been shipped.

What legal or industry information would you likely seek out to make a decision?

SMEI Sales Codes

Federal Sentencing Guidelines

Uniform Commercial Code

Federal Corrupt Practices Act

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