Suppose you are the assistant of a pastry shop and a customer has come with a complaint because the cake he bought tasted something strange and also had bits of eggshell. When checking the ingredients you realized that the dairy had expired. Then they ask you for a report in which you must indicate what would be the improvement of the product, and therefore the changes in your current business model, for this you have to deliver the following:

1-Analysis of the elements.

Once you have read the case, you must break down the elements for analysis, which will help you make the report:

Customer concern.

Complain.

Client goals.

Concept of deficient value(s).

2-Interaction with the supply chain.

Once you have the elements ready it is necessary to know who else is involved in the service of the product. Point out the following:

-Involved people.

-Direct or indirect service.

-Is the supplier involved?

-What is the relationship between supplier and customer?

3-Proposal of improvements for the new business model.

-For this to improve you must develop:

-How quality management can be carried out in the Pastry.

-Determine customer satisfaction.

Mention what the improvements in quality would be, mention at least four.

4-Comparison of the previous model with the proposed one.

Analyze and compare all the elements that you decided to improve, at least four, in relation to the previous model and mention how they will add value to the bakery and the customer.