Suppose you are working in the IT Support department of a computer store. A customer calls you and says My printer at home worked great until this morning. Now, when I try to print, nothing happens. Its not just my computer. None of the computers in the house can print.

Please assume the customer has rebooted the machine, has scanned the computer for malware, and has turned the printer off and back on. Please assume the computer has all of the latest software updates installed and has all of the latest drivers installed.

tell me 4 easy things a person can do to try to fix the problem. One or more of the suggestions must be a way to use the computer to get useful diagnostic information from the printer.