Susan manages a team of customer service associates. After overhearing a call with one of her associates and a customer, Susan is impressed with the associate's ability to handle objections from the customer and ultimately resolve the customer's issue. Susan wants to praise this associate for their great work. If you apply the best practices outlined in the Inc. article, Susan should wait for the most convenient time to share this positive feedback with the associate even if signicant time passes between the date/time in which the performance was observed and the date/time in which praise is provided